Managed IT
Let’s face it. Your current IT Service Provider profits when your systems are down even though you are paying them to maintain your network. We operate with a different set of values. Our clients enjoy a fixed monthly fee that never fluctuates regardless of how many service calls or problems. We can only profit when our customers don't face IT disasters. Out of necessity, we must go that extra mile to proactively manage, secure and improve your network to keep IT disasters at bay.
What is included in our Managed IT Services?
| Description | Frequency | Included in Maintenance |
|---|---|---|
| Document software and hardware changes | As performed |  |
| Test backups with restores | Monthly | |
| Monthly reports of work accomplished, work in progress, etc. |
Monthly | |
| Systems | ||
| Check print queues | As needed | |
| Ensure that all server services are running | Daily/hourly | |
| Keep Service Packs, Patches and Hotfixes current as per company policy | Monthly | |
| Check event log of every server and identify any potential issues | As things appear | |
| Monitor hard drive free space on server, clients | Daily/hourly | |
| Reboot servers if needed | As needed | |
| Run defrag and chkdsk on all drives | As needed | |
| Scheduled off time server maintenance | As needed | |
| Install software upgrades | As needed | |
| Determine logical directory structure, Implement, MAP, and detail |
Revisit Monthly | |
| Set up and maintain groups (accounting, admin, printers, sales, warehouse, etc) | As needed | |
| Check status of backup and restores | Daily | |
| Alert office manager to dangerous conditions -Memory running low -Hard drive showing sign of failure -Hard drive running out of disk space -Controllers losing interrupts -Network Cards report unusual collision activity |
As needed | |
| Educate and correct user errors (deleted files, corrupted files, etc.) | As needed | |
| Clean and prune directory structure, keep efficient and active |
Monthly | |
| Disaster Recovery | ||
| Disaster Recovery of Server(s) | As needed | |
| Networks | ||
| Check router logs | Weekly | |
| Performance Monitoring/Capacity Planning | Weekly | |
| Monitor DSU/TSU, switches, hubs and internet connectivity, and make sure everything is operational (available for SNMP manageable devices only) | Weekly | |
| Major SW/HW upgrades to network backbone, including routers, WAN additions, etc. | As needed | |
| Maintain office connectivity to the Internet | Ongoing | |
| Security | ||
| Check firewall logs | Monthly | |
| Confirm that antivirus virus definition auto updates have occurred |
As Needed | |
| Confirm that virus updates have occurred | As Needed | |
| Confirm that backup has been performed on a daily basis |
Daily | |
| Create new directories, shares and security groups, new accounts, disable/delete old accounts, manage account policies | As Needed | |
| Permissions and file system management | As Needed | |
| Set up new users including login restrictions, passwords, security, applications | As needed | |
| Set up and change security for users and applications | As needed | |
| Monitor for unusual activity among users | Ongoing | |
| Apps | ||
| Exchange user/mailbox management | As needed | |
| Monitor directory replication | As needed | |
| Monitor WINS replication | As needed | |
| SQL server management | As needed | |
| Overall application disk space management | As needed | |
| Ensure Microsoft Office Applications are functioning as designed |
As needed | |
